We accept the following payment cards: Visa, Visa Debit and MasterCard. We also accept PayPal payments.
Unfortunately, Pocket Dyno is unable to determine what customs charges may be applied to overseas shipments. All customs charges (if any) are applied at the discretion of the carrier and local laws. All customs charges will be payable by the customer and will not be covered by Pocket Dyno. For more in depth information, we would suggest contacting your local customs office.
Yes, prior to shipping. Please contact our team immediately. Once your order has been shipped it is not possible to amend any details.
If an item from your order is yet to arrive, please be patient as it is more than likely being shipped from one of our global warehouses. Feel free to contact us at info(at)pocketdynos.com for an update on the status of your order.
We are sorry to hear that you have received an incorrect or faulty item. Please send us a message at info(at)pocketdynos.com with your order number, the name/product code of the item you were supposed to receive and any further details. We will be in touch within 3 business days to resolve your issue.
Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. Please see our returns policy and follow this process.
All orders are delivered using our worldwide e-packet shipping method. As we stock inventory in various warehouses across the globe, this is the most efficient method of delivery. Contact us via info(at)pocketdynos.com if you have a shipping account or prefer other shipping options.
We currently deliver to all countries except for: North Korea, Cuba, Iran, Sudan & Syria.
Delivery typically takes between 10–15 business days.
Items must be returned within 14 days of receipt.
Items must be undamaged
Items must have all tags attached and be in original packaging
Item must be returned to our returns centre:
Pocket Dyno Returns: 1212 9th Ave SE, 2nd floor, Calgary, Alberta T2G 0T1
Unfortunately, we do not offer free returns. Any returns costs will be at your own expense.
We are sorry to hear you have received a faulty product. No problem! Send our customer service team an email within 30 days of purchase at info(at)pocketdynos.com, with images of the faulty product and we will be in touch to resolve the issue.
e aim to process your return as soon as possible, but on occasions it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 30 days of returning the item(s), please contact us at info(at)pocketdynos.com with the proof of postage information from your return carrier receipt and we will investigate this further.
As soon as your return has been receivedby our warehouse team you will receive an email notification. You will then also receive an email from us to say your refund has been processed. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.